Work your assigned requests
Review latest assigned orders, accept the job, and update progress from the request details in the service-provider app.
When an account operator assigns you to a maintenance request, the job appears in the service-provider app: first under latest assigned orders, then under in-progress and today’s orders after you accept.
How an assignment reaches you
Assignment starts on the request profile in the operator account. The operator chooses the service provider and saves. You do not create the request on this path; you receive it after assignment, or after the account offers it to available providers.
If you get a notification, open Home. Do not rely on the message alone: the number and status are on the card.
Accept the request or skip it
- Open Home and review latest assigned orders.
- Read the request number, service, and customer name.
- Tap Details if you need the address or notes before you decide.
- Tap Accept to take the request, or Skip order if you cannot do it.
After you accept, the request moves to in-progress orders. From there tap Continue to update the work on site.
Note: Accepting means the request is no longer offered to other providers on the same path. Do not accept a visit you cannot attend.
Inside the request details
The request page shows what you need to execute:
- Request number, status, and schedule.
- Property or asset location and contact details.
- Notes and attachments from the customer or the operator.
- The next-step actions allowed for the current status.
From details you can — when your role and the status allow — update the price, reschedule the visit, upload attachments or tax invoices, add notes, or record materials used. Do not remove an attachment unless you replace it or the operator asked you to.
Close the day clearly
At the end of the visit, advance status with the next available action. Do not leave a request on waiting after you have started. If you need another provider from the team, use change service provider on the details page when that control is shown.
Review today’s orders and the calendar before you close the app so you do not miss a visit. Availability on your profile affects what is offered later; update it when you are off duty.
Notifications and location
Turn on notifications so a new assignment is not easy to miss. If the account tracks location during the visit, enable it from your profile after granting always-on location. Without that, the operator may not see you on the map and cannot follow your arrival.
If service questions appear on the request, answer them before the next action. Some requests ask for your signature or the follow-up contact’s signature at close. Do not skip a visible signature step; the request stays open until that step is done.