Conversations
Open chat from the dashboard, write in the thread tied to the request, and never move payment details through chat.
Conversations are a thread with the customer or the service provider next to the request. Open them from the conversations list on the dashboard. They do not replace the status log on the request profile.
List and thread
Open conversations and pick the thread. Write a clear reply: request number, next step, and a new time if the visit moved. Attach a photo of the fault when that helps. Mark as read when that action appears so the icon count stays honest.
Do not close a request because the chat went quiet. Update status on the request profile after the field reality changes.
Note: Do not ask for a card number or send a bank slip in chat. Pay from the invoice link when needed, and only mention in chat that the link was sent.
What to read next
- Invoices — send the pay link from the profile, not card details in chat.
- Maintenance requests — update status on the profile after the field reality changes.
- Customer app — the resident sees the same thread on their side when it exists.