Submit a maintenance request with a QR code

If you see a QR code on a unit door or on equipment in the building, you can send a maintenance request without signing in to the operations dashboard. The code opens a public form tied to the property or the asset. Some accounts print a code for the whole account; then you choose the property or unit on the page before you send.

Scan the code and open the form

1. Open your phone camera and scan the QR code.
2. Wait for the submit a maintenance request page. The link may show a short address such as qr.nabeeh.net; it opens the same form as a longer app URL. The page opens in the language that sticker was printed for; you can change language from the switcher at the top if it is shown. The book icon beside that switcher opens the User manual in a new tab.
3. Check that the page is for the right property: the building, the unit, or the asset named at the top of the form.
4. If a Property field appears, open it and choose this property, a sub-property inside it, or a linked asset. You cannot go above the property on the QR code.
5. On an asset QR page, a card titled Additional Asset Information appears when the equipment has extra filled fields. Open it to read those values and any attached files.

If the form opens on a building instead of your unit, use that Property field before you send. If the field is hidden, the request goes to the property on the QR code.

Fill the request clearly

Visible fields depend on the account. They usually include:

• Your name and mobile number (with country if a country list appears).
• A description in the notes: what is wrong, since when, and exactly where.
• Attachments: images or video only, 20 MB per file at most.
• Visit date and time if the account asks for a schedule. If a day strip appears, pick an available day then a time; blacked-out days cannot be chosen. Some accounts hide the time and keep only the date.

Do not attach office documents. A clear photo of the fault is better than a long note with no evidence. If a company name appears because the customer type is company, complete it as the property office has it registered.

1. Check the number and the description.
2. Tap Submit request.
3. Save the request reference shown after success.

Tip: Photograph or copy the reference immediately. You will need it later from the “Already have a maintenance request? Track it here” link on the same page.

Track a request you already sent

From the QR page you can open tracking and enter the reference. If the request exists, you see its status without entering the account app.

If the number is not found, check the characters and try again. Do not open a second request for the same fault unless the supervisor asks you to.

If the form does not send

Try this order:

• Wait a moment and submit again without leaving the page.
• Refresh and scan the code again if the page session expired.
• Check your internet before uploading a large video.
• If the page stays unavailable, ask property management for a valid code for your unit or branch.

After you send, the account supervisor follows the request and assigns a service provider. They may call the mobile you entered; keep it reachable on the visit day.

When the work is complete you may receive a short review link for the same request. The review is optional, and it helps the account close the request clearly. For a different fault, scan the code again — do not reuse the old reference number.

If you can sign in to the customer app, follow earlier requests there instead of opening a new number for the same fault.

What to read next

• Customer app — if you have app access instead of the reference number alone.

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