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Getting started in your account

Learn the dashboard, lists, profiles, and QR codes so you can run maintenance from day one.

Written for Account operators User guide last reviewed on 2026-09-03

Nabeeh is a facility and maintenance workspace. After you sign in you land on your account dashboard. From there you see today’s work, open lists, and open the profile of any request, property, or asset.

What the dashboard shows

The dashboard is a short briefing before you open a list:

  • Count cards for maintenance requests and their statuses.
  • A calendar of upcoming visits.
  • Items that need attention: requests with no service provider, or visits that are overdue.
  • A live map of service providers when your account turns that on.

You can hide some cards or shrink the calendar if your day is list-first. Your layout stays personal unless an account supervisor saves a layout for everyone.

Tip: Review what needs follow-up on the dashboard first, then open the maintenance-request list when you have a request number to work.

Lists and profiles

Most work in Nabeeh has two screens:

  1. List — a searchable, filterable table: maintenance requests, properties, assets, customers, service providers.
  2. Profile — the detail page for one record: property data, request status, attachments, contacts.

Open a row by its number or name. You do not need to keep internal links; the label in the list is the door to the profile.

On most lists and profiles, a User manual control sits with the page actions and opens this guide in a new tab. The public QR form has the same link.

Prepare the account before requests arrive

Before the team relies on incoming work, finish these basics:

  1. Review properties and their child properties (floor or unit) so each request lands in the right place.
  2. Register assets on the property when the work is on equipment, not the building as a whole.
  3. Add customers, or confirm the QR form collects the customer name and mobile on submit.
  4. Add the service providers who will receive the assignment from the request profile.

If the account uses more than one branch, select the branch you are working in before you create a request or export a QR code.

QR codes for external requests

Every property — and every asset when that is enabled — can generate a QR code. Scanning it opens a public maintenance-request form. The customer never enters the dashboard.

New codes store the language you pick when you download (Arabic, English, or Urdu). An Arabic sticker, an English sticker, and an Urdu sticker for the same property are three codes. Scanning opens the form in that language; the visitor can still change language on the page if a switcher is shown.

When short QR links are on in account settings (QR maintenance-requests settings), printed codes use a compact address such as https://qr.nabeeh.net/{code} — easier on signs and asset plates. The short address has no ?locale= in it; the language (and, for an account code, the branch you were working in) is stored on that code and applied when it is scanned. Turning the setting off affects new downloads only; codes already printed keep working.

From the property or asset profile you can:

  • Generate one code to print or share.
  • Export a batch when you have many properties or assets.

Place the code where a resident or visitor will see it: the unit entrance, or the asset plate. After the scan they describe the issue, attach a photo or video if needed, and receive a reference number to track.

Ask Sanad from the account

Sanad shows you how to complete a step in Nabeeh, from this user manual. Hover the navy circle at the corner of the screen to see Ask Sanad, then ask a clear question: how do I add a property? how do I assign a request? Sanad answers in the language of your question. The first time, a short intro appears; replay it from Product guides in the top bar.

Sanad cannot see the numbers in your account — open the dashboard for those. If you ask about an account API, a capability that is not in this manual, or a commercial expansion, Sanad connects you to your account manager on WhatsApp.

Tip: Use Sanad when you need the next click. It will not create a request or change a record.