Getting started in your account

Nabeeh is a facility and maintenance workspace. After you sign in you land on your account dashboard. From there you see today’s work, open lists, and open the profile of any request, property, or asset.

What the dashboard shows

The dashboard is a short briefing before you open a list:

• Count cards for maintenance requests and their statuses.
• A calendar of upcoming visits.
• Items that need attention: requests with no service provider, or visits that are overdue.
• A live map of service providers when your account turns that on.

You can hide some cards or shrink the calendar if your day is list-first. Your layout stays personal unless an account supervisor saves a layout for everyone.

Tip: Start the day on the dashboard: scan what needs attention, then open the maintenance-request list when you have a request number to work.

Lists and profiles

Most work in Nabeeh has two screens:

1. List — a searchable, filterable table: maintenance requests, properties, assets, customers, service providers.
2. Profile — the detail page for one record: property data, request status, attachments, contacts.

Open a row by its number or name. You do not need to keep internal links; the label in the list is the door to the profile.

Prepare the account before requests arrive

Before the team relies on incoming work, finish these basics:

1. Review properties and their child properties (floor or unit) so each request lands in the right place.
2. Register assets on the property when the work is on equipment, not the building as a whole.
3. Add customers, or confirm the QR form collects the customer name and mobile on submit.
4. Add the service providers who will receive the assignment from the request profile.

If the account uses more than one branch, select the branch you are working in before you create a request or export a QR code.

QR codes for external requests

Every property — and every asset when that is enabled — can generate a QR code. Scanning it opens a public maintenance-request form. The customer never enters the dashboard.

From the property or asset profile you can:

• Generate one code to print or share.
• Export a batch when you have many properties or assets.

Place the code where a resident or visitor will see it: the unit entrance, or the asset plate. After the scan they describe the issue, attach a photo or video if needed, and receive a reference number to track.

What to read next

When lists feel familiar, open the maintenance-requests article to create a request from the dashboard, follow status, and assign a service provider from the profile. Customers who scan a code use the external-request article. Service providers use the assignments article.