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Maintenance request invoices

Open the request invoice from the profile, check the amounts the customer sees, and do not close a request that still has unpaid dues.

Written for Account operators User guide last reviewed on 2026-08-25

A request invoice is the amount summary for one maintenance request, as the account and the customer see it. Open it from the request profile. A subscription or plan invoice is a different job: plan fees, not field work. It is not opened from account settings.

From the request profile

  1. Open the request from the list.
  2. Open the invoice or download it when download appears.
  3. Check the lines and the status the account shows: due, paid, or whatever your screen prints.
  4. If price approval appears, handle it on the profile before you ask to complete the request.

Requests with unpaid dues stay open until the required payments are collected. Do not tell the resident the job is finished if the invoice is still due, unless a supervisor directs that.

Note: If the customer gets a pay link in a message or in the app, they follow status on their side. You follow it on the profile. Do not ask the resident for card numbers; the platform collects payment on the payment page when needed.

What not to do here

Do not configure a payment gateway or merchant settlement from this manual. If payment fails, leave the request open and tell the account supervisor. Do not paste card numbers or bank slips into request notes.

Do not look for a subscription invoice list under account settings. This guide is only the request invoice on the request profile.

  • Maintenance requests — pricing, assignment, and price approval on the request profile.
  • Customer app — how the resident pays from their link without sharing card data.
  • Account settings — services, translations, and printed QR codes — not subscription billing.