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The maintenance calendar

See visit times on the calendar. Manage working days and blackout periods from Working Calendar so nobody books an unavailable slot.

Written for Account operators User guide last reviewed on 2026-10-03

The calendar (the week view under maintenance requests) shows request visits on days and hours. Use it to plan the week. It does not replace the request profile when you need notes or assignment.

Working days, the account timezone, and blackout periods live on Working Calendar in the sidebar, under Preventive Maintenance Plans. Prefer that screen. A restriction added from this week view’s settings (no Applies to picker) closes every channel; narrow it later on Working Calendar.

Reading the week

Open the calendar from maintenance requests. Each event belongs to a request: number, time, and property when shown. Click the event to open the request profile and change the visit or the provider there.

A service provider sees assigned visits. If the account granted View all account maintenance requests, All account requests on the calendar shows the other visits in their branches. Home dashboard cards stay on assigned work. See maintenance requests.

If several visits share the same time, each visit stays in its own column. The priority label stays on that visit.

The week follows the branch selected in the header. Filter by service when that filter appears so two teams’ visits do not mix. Times follow the account timezone as shown on screen; do not convert them by hand to another zone.

The gear on this calendar opens Working Calendar so you can change weekdays or blackout periods.

Closed days

A blackout period on Working Calendar stops public and customer forms from picking a day or window when that restriction applies. Closed weekdays follow the same Working Calendar.

  • Use a blackout for a public holiday or for lift work that blocks visits in the building.
  • Do not black out a day to hide an existing request; change that request’s visit on its profile.
  • A blackout does not cancel requests already logged; review the list after you add one.
  • A service provider's blackout starts with all channels selected. Account administrators can limit it to specific channels from the Working Calendar; it applies only when that provider is selected and does not block other providers.

Note: If the account allows past dates on public forms, non-working weekdays and blacked-out days stay unselectable unless the selected priority may bypass blackouts. Do not use a blackout to hide an overdue visit; handle that request on its profile.