Managing properties
Add the complex, building, and unit, open the property profile, and send every request to the right place.
A property in Nabeeh is the place where maintenance happens: a complex, a building, a floor, or a unit. Every maintenance request needs a clear property so the service provider reaches the right door.
List, then profile
On the properties list, search by name or code and filter by branch or type. Open a row to go to the property profile.
The profile holds the address, child properties, linked customers, assets on that place, and earlier maintenance requests. Do not invent a unit from memory; open the property first if you are unsure.
Build the tree from the top down
- Add the parent property (complex or building) with the name and address the team will recognize.
- Add child properties under it: a building in a complex, a floor, or a unit.
- Check the hierarchy list so each unit sits under the right building.
- Link a customer to the unit when they are a standing occupant; otherwise their name is entered on the request form.
If you move a unit to another building, change the parent on the profile. Do not delete and recreate the unit — old requests and QR codes stay on the same record.
Tip: Name the unit the way the resident sees it on the door. An internal label that does not match the plate sends teams to the wrong request.
Bulk import
When you have dozens of units, use import from the list: download the template, fill the rows, review the batch, then submit. Fix a bad row inside the batch before you submit. Do not upload a file of real mobile numbers for a trial; use the demo account.
Archive
Archive a property that the account no longer operates, if archive is available, instead of deleting it. An archived property leaves everyday pickers and stays on the archived list when you need the history. The public QR picker still shows only active places. Tracking a request by reference can still find it after the unit is archived.
After properties are in place, generate a QR code from the profile or a bulk export, then register assets on units that need equipment work rather than building-only work.