Subscription and free trial
How the 14-day free trial works, what the subscription page shows, and what to do when the trial ends.
Every new account starts on a 14-day free trial with the product open. The countdown lives in the sidebar only, so you always know how many days are left from any screen.
What the trial gives you
- Full day-to-day work: properties, assets, maintenance requests, QR codes, users and roles.
- The same data you enter during the trial stays after you subscribe. Nothing is reset.
- The trial runs on calendar days, ending at the end of the last day shown on the counter.
Tip: Talk to sales before the last day. Pressing Talk to us in the sidebar opens WhatsApp with a short starter message.
The subscription page
Open Account settings → Subscription. The page uses the same settings list as the other account settings screens. It shows:
- A state banner: trial with days left, trial ended, an amount due, or all clear.
- Three tabs:
- Account limits: your account limits and how much you already use, plus capabilities that are switched on or off.
- Invoices: subscription invoices. A subscription invoice is not a visit invoice; visit invoices live in invoices.
- Payments & refunds: recorded payments and refunds, each with its payment date.
Contact sales (Call / WhatsApp) is how you settle an outstanding subscription invoice — online card checkout is not offered on this page right now. Ops records the payment on your file after you pay by the channel they give you.
Only the Tenant Admin sees this page.
If Account limits shows seats over the allowed number after a plan change, people already active on the account keep working. New invites and turning a disabled user back on stay blocked until an active seat frees up or the limit is raised.
When the trial ends
Login keeps working, but the dashboard is replaced by a subscribe screen until the account is activated:
- The screen shows the sales number with Call, WhatsApp, and Show number. Subscribe by talking to sales from this screen — it does not include a View subscription details button.
- Printed QR codes and the public request form keep working for residents — service to your customers does not stop.
- The team keeps its accounts and data. Nothing is deleted.
Once the Nabeeh team activates the account, everyone is back in the dashboard on the next page load. If you need a few more days to finish the decision, ask for a trial extension.
Note: A frozen account for an unpaid file is a different screen with a different message. If you see the suspension notice instead, the file has to be settled first.
What to read next
- Invoices — visit invoices for customers, separate from subscription invoices.
- Account settings — services, forms, and translations for your team.
- Users and roles — user seats count against your subscription limits.